• What are the shipping and customs charges?
Shipping charges depends upon the products’ weight, size and dimensions. You can check the available shipping options and their charges on second step of checkout.
Customs charges can be seen on final step of checkout
• What If I received the wrong/damaged/defective product and would like to return it?
Please feel free to contact our customer care team to get more details on how to proceed with the issue.
• How do I cancel my order?
Once you have made your order and want to cancel, please get in touch with our customer service team for further details.
Based on the status of the shipment, the customer service team will advise the customer
• Does the customer have to pay any extra cash to the delivery man while receving the order?
No, the customer need not to pay any extra cash to the delivery man.Once you paid online then you do not need to pay anything offline.
However, if the delivery man refuses to give you the shipment without any payment, please contact our customer care team immediately to help you with this issue.
• Do you have a physical store?
Yes. We operate in 4 different locations.
1. Muscat Grand Mall
2. Bousher, opposite Dolphin village,
3. Al Araimi Boulevard, Al Khoudas
4. Sohar City Centre
• When can I contact customer care and how?
You can email/call/live chat with us anytime with the details provided on ‘Contact us‘ page